FAQs

You can send Money to the following countries.

• Argentina
• Honduras
• Peru
• Bolivia
• Jamaica
• Philippines
• Colombia
• Mexico
• Romania
• Dominican Republic
• Morocco
• Russian Federation
• Ecuador
• Nicaragua
• Senegal
• El Salvador
• Panama
• Uruguay
• Guatemala
• Paraguay

Sender

• Full name (as shown on their government-issued ID)
• Complete address
• Telephone number

Recipient

• Full name (as shown on their government-issued ID)
• Destination country
• Complete address
• Telephone number

There is no limit to the amount that can be sent. However, for any amount, it may be necessary to provide us with additional information including an ID and other necessary documentation that will help us ensure a safe and secure transfer as well as to comply with Anti Money Laundering regulations.

Exchange rates may vary on a daily basis. Our Unidos Agents and Stores provide among the most competitive exchange rates available for any country to which we transfer money.

Our Fees vary depending on how much you are sending and where you are sending to, however Unidos offers some of the most competitive pricing in the industry.

Unidos has a network of 125,000 payment locations in more than 20 countries, for more information of a specific country payment location please contact our Customer Service team at 1-800-317-6055.

All Money Transfers are paid for in U.S. dollars. The Recipient will be paid out in either local currency or U.S. dollars. For detailed information of your destination country and correspondent please contact our Customer Service team at 1-800-317-6055.

We have 3 available Delivery Options:

Cash pickup:Your recipient may pick up cash at one of our 125,000 payment locations in more than 20 countries. All they need to pick up the cash is a valid government issued photo ID and the transaction number (CLAVE) that was provided to the sender. You can find this number on your receipt.

Bank deposit:In order for your recipient to get the money via a Bank Deposit, you would just need to know your recipients bank and corresponding account number. The money will be available the recipient’s bank account in minutes

Home Delivery: This service is only available for Dominican Republic and Philippines.

No, it doesn’t. However, this service is only available for Dominican Republic and Philippines.

Money availability varies by country and the selected delivery method. Money availability can take up to one business day, however transfers are usually available for your recipients in minutes.

Certain events that can slow down the process are:

• Pay network processing hours
• Additional information required by compliance, by recipient’s bank or by financial institution.
• Branch location business hours, delivery hours, and holidays
• Errors on your recipient details

For specific delivery times and availability, please contact our Customer Service team at 1-800-317-6055.

When picking up cash, your recipient will need the Transaction number (CLAVE) that appears in your receipt along with a valid government-issued photo ID with their signature.

To avoid delays on your transaction, we encourage you to verify all transaction details before you complete the transaction. Depending on the correspondent, changes are very limited for changing or correcting the name of recipient. If you need to change the correspondent or amount sent you must cancel the transaction and process a new one, we cannot change a transaction if it has already been claimed or paid.

If you want to cancel a transaction, you would have a 30-minute window after completing the transaction, this should be done at your Unidos Agent location.

If you need to cancel your transaction after 30 minutes, go to your nearest Unidos Agent and they will process the cancelation for you with our Customer Service team.

If you cancel your transaction within 30 minutes and funds were not picked up, deposited or delivered, we cancel your money transfer immediately.

If you cancelled your transaction 30 or more minutes after you completed your transaction, and funds were not picked up, deposited or delivered, the cancellation will take 2 to 4 hours. Some correspondents may take up to 48 hours to process cancellations.

No, there are no additional fees for changes or cancellations.

If you cancel or voided your transaction within 30 minutes and funds were not picked up, deposited or delivered, we will refund you immediately.

If you cancelled your transaction 30 or more minutes after you completed your transaction, and funds were not picked up, deposited or delivered, the refund will take 2 to 4 hours. Some correspondents may take up to 48 hours to process refunds.

You can contact our Customer Service team at 1-800-317-6055, provide us with your receipt number and we can verify the status of your money transfer.

Please contact our Customer Service team at 1-800-317-6055 to find the nearest Unidos agent.

Unidos has been in the Money Services Industry since 2007, our systems are equipped with state-of-the-art security capabilities, all our products have been trusted by thousands of customers over almost 10 years. Our products and services include Money Transfers, Bill Payment and Top Up among others. Unidos is a federally-charted Money Services Business with strong compliance, operational and technical expertise currently licensed in 34 states and operations in the 34 states with an Agent network of over 2,000 locations across the US.

Unidos requires a current (not expired) form of government-issued identification with photograph, such as:

• A valid State issued driver’s license
• A valid State issued non-driver identification card
• A State issued ID
• A US issued work permit
• A US issued alien registration card
• A valid US or foreign passport
• A Resident Alien card
• A National Identification card (‘Cedula,’ ‘Registro Consular,’ ‘Tarjeta de Elector,’).
• The social security card is not a valid form of identification

You can contact our Customer Service team at 1-800-317-6055, our business operations hours are Monday thru Sunday from 7:00 AM to 11:00 PM CST.