Unidos has a well-defined customer-centric strategy aimed at delivering world-class service to both merchants (B2B) and end consumers (B2C). Our focus is on building lasting relationships, retention, loyalty, and understanding and addressing customers needs throughout their entire life cycle.
Consumer satisfaction is our primary goal. Our platform is supported around-the-clock by dedicated technicians to ensure the highest quality of service.
Our multilingual customer service agents are trained professionals available 24/7 that provide exceptional consumer support, including personalized live assistance and the shortest hold times in the industry. Our agents understand that consistently satisfying our consumers leads to consumer loyalty and dominance in the market.
Our market intelligence group surveys hundreds of thousands of consumers to understand latest trends, preferences and behaviors of our consumer. We utilize this information to segment our consumers and develop product offerings and marketing campaigns that uniquely qualify us to serve their needs.